Jiff Genius AI Privacy Policy
Last updated: Dec.16, 2024
Introduction
This Privacy Policy outlines the practices adopted by Jiff Genius AI Ltd. ("Jiff Genius AI", "Us", "Our" or "We") regarding the collection, use, storage, and disclosure of personal and other data. This policy applies to all users who access or use our services.
Jiff Genius AI Ltd. ("Jiff Genius AI," "We" or "Us") values your privacy and is committed to safeguarding the confidentiality of the data you provide. We will only share your personal information when necessary to deliver services and data you have requested (further explained in this Privacy Policy). By using our services, you agree to the terms and conditions of this Privacy Policy. Please read it carefully.
About Us
Jiff Genius AI Ltd. ("Jiff Genius AI", "We", "Us" or "Our") is the data controller responsible for managing your personal information. We operate and own the Jiff Genius AI website ("Website"), mobile and desktop applications, and related services (each referred to as a "Service"). Jiff Genius AI collects personal information from users in various ways, which is further detailed in this Privacy Policy.
This Privacy Policy applies to personal information that we collect when you:
Visit our Website,
Create an account, or
Use our services or applications ("you" or "your").
This document explains:
What personal information we collect,
Why we collect it,
How we use it,
The legal basis for processing it,
How we store and secure your data, and
How and when we share your information with third parties.
"Personal information" refers to any data that identifies you or relates to you as an identifiable individual.
By accessing or using our services, or providing your personal information, you consent to the terms outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please stop using our Services and delete your account.
Updates
We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or services provided by Jiff Genius AI Ltd. Updates will be communicated by posting the revised version on our official website, with the effective date clearly stated at the top of the page under "Last Updated."
We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal data. If significant changes are made, such as material changes to how we use your data or your rights, we will notify you through prominent notices on our website or via email where required by applicable law.
1. Collection of Personal Data and Other Data
1.1 Personal Data
"Personal Data" refers to information that identifies you as an individual. We may collect the following when you create and use your account or interact with our services:
Contact Information: username, email address
In certain instances, you may be required to provide and verify your phone number to enhance account security or enable specific features of the service. Additionally, you have the option to include further information in your profile settings, such as a bio, avatar image, or links to your social media accounts. This information is optional and can be managed at your discretion.
Account Information: Username, password, and any account information linked to third-party services such as Google, Facebook, Twitter, LinkedIn, Apple, or Yahoo!.
If you choose to subscribe to paid services, additional details such as your first name, last name, and postal address may be required.
Profile Information: Optional details you provide, including your bio, avatar image, signature, and links to your social media accounts (e.g., Twitter, YouTube, Facebook, Instagram), as well as date joined and subscription level.
Publicly Displayed Information: Username, avatar, bio, social media links, date joined, and subscription level.
Private Information: First name, last name, email address, phone number, and payment details (processed securely by third-party payment providers).
Technical Information: Device type, IP address, operating system, browser version, cookies, and usage patterns (collected automatically when you use our services).
If you register as a user of premium services (a "Paid User"), your payment card and billing information will be processed securely through a third-party payment processor. For further details, please refer to the section titled "Payment Information" under "Disclosure of Personal Data."
1.2 Other Data
"Other Data" does not directly identify you and includes:
Aggregated and anonymized data (e.g., analytics and statistical reports).
Browser and session logs, device identifiers, and system diagnostics.
1.3 Combined Data
If we combine Personal Data with Other Data, we will treat the combined information as Personal Data as long as it remains identifiable.
1.4. How We Collect Data
We collect Personal Data and Other Data through various channels and methods, which include but are not limited to:
User-Provided Data: We collect Personal Data that you voluntarily provide when interacting with our services. This includes:
Creating or updating your account (e.g., name, username, password, email address, and optional profile details like a bio, avatar, or links to social media accounts).
Communicating with us via forms, surveys, or support channels.
Submitting content such as feedback, ideas, uploaded files, or other user-generated material.
Online Platform Usage: When you use our platform, participate in promotional offers, engage with social media pages, or sign up for newsletters and surveys, we collect information such as preferences, behavioral data, and content shared.
Third-Party Sources: We may obtain Personal Data from trusted third-party sources, including:
Linked external accounts such as Google, Facebook, LinkedIn, Twitter, or Apple (e.g., username, profile details, and linked email).
Brokers, state authorities (for compliance), surveys conducted by research partners, and subcontractors who support our services.
Our business affiliates, where permitted by law and contract.
Automatic Data Collection: With your consent, when you access or interact with our website or applications, we automatically collect certain data using cookies, tracking technologies, and system logs. This process ensures the improvement, performance, and security of our services. The data collected includes:
Device and Technical Data: Information such as your IP address, device type, operating system, browser type and version, network provider, and screen resolution.
Usage Data: Information regarding your interactions with our platform, such as pages viewed, session duration, actions performed, and referring URLs.
Cookies and Tracking Tools: Data collected through cookies, web beacons, and similar technologies to enhance your experience, provide personalized features, and analyze usage trends. Cookies require your prior consent and can be managed or disabled through your browser settings or other tools provided on our platform.
We only collect and process this data where it is necessary to deliver a seamless user experience and in compliance with applicable legal standards regarding consent and data protection.
Support Services: We collect data when you contact our support center via email, chat services, or other channels. Such communications may include:
Correspondence content, including any attachments or supporting details.
Metadata related to your communication (e.g., timestamps, contact details, and device identifiers).
For quality assurance, support communications may be monitored and recorded.
Aggregated Data: We may aggregate data collected from multiple users to identify trends, analyze usage, and improve our services. Aggregated data does not identify you or any individual user personally.
By combining data from these sources, we aim to enhance our platform, ensure compliance with applicable laws, and deliver a seamless user experience. We only process data where we have a legitimate reason or your explicit consent, as outlined in this Privacy Policy.
3. Use of Personal Data and Other Data
We use Personal Data and Other Data for one or more of the following purposes:
Usage of Our Platform: We process data related to transactions you initiate with us or through third-party brokers ("Transaction Data"). This includes providing our services, personalizing your experience, and maintaining accurate records of transactions.
Response to Inquiries: We process communication data ("Correspondence Data"), including the content of your messages and associated metadata. This is used to respond to your inquiries, provide customer support, and maintain proper records of our communications.
Internal Business Purposes: We use Personal Data and Other Data to analyze usage trends, enhance our platform, improve service functionality, predict occupancy or system loads, evaluate the effectiveness of promotions, and meet contractual obligations.
Administrative and Service-Related Communications: To send important updates about our platform, changes to terms and policies, or other relevant administrative notices.
Marketing and Promotions: To inform you about news, promotions, or features related to Jiff Genius AI's services that we believe may interest you. You can opt out of receiving such communications at any time.
Safety and Security: To ensure the security and safety of our services, users, and systems. This includes fraud detection, account verification, and mitigating unauthorized access or harmful activities.
Compliance with Legal Obligations: To meet legal, regulatory, or compliance requirements under applicable laws or to respond to valid legal requests and investigations.
Research and Aggregated Analytics: We may perform statistical analyses and calculations to improve our platform. Data used for such analyses will be anonymized and aggregated, ensuring no personally identifiable information is shared.
The legal basis for processing your data may include:
Your consent (where applicable).
The necessity of processing to provide our services.
Compliance with legal obligations.
Our legitimate business interests, such as improving our platform, ensuring security, and delivering personalized services.
4. Disclosure of Personal Data and Other Data
We may share your Personal Data and Other Data with the following parties for specific purposes as outlined below:
Service Providers and Suppliers: We work with trusted third-party partners, including payment processors, hosting providers, analytics platforms, legal advisors, accountants, customer support partners, and other subcontractors. These parties assist us in delivering services efficiently and securely. For example:
Payment Processors: Payment details provided by paid users are securely processed for billing and transaction purposes. We do not access or store your payment card information.
Support Partners: To assist with customer service inquiries, troubleshooting, and quality assurance.
Third-party services (such as Brokers): If you consent to use certain services involving brokers, we may share relevant Personal Data necessary to provide you with a better service experience tailored to your preferences, trading strategies, or other related activities. This includes sharing data required for transaction optimization, account verification, and service customization. The sharing of this information will only occur after you have provided explicit consent to enable these services.
Marketing and Advertising Partners: We collaborate with marketing and advertising partners to provide you with personalized and relevant promotions about our platform. These partners are contractually bound to use your data solely for our legitimate interests, such as direct marketing, and you have the right to object to such processing at any time.
Affiliated Businesses: Our affiliates may access and process your information to provide services you request, promote relevant products, or for administrative purposes consistent with this Privacy Policy.
Business Transfers: In the event of a reorganization, merger, acquisition, sale, joint venture, assignment, or transfer of all or part of Jiff Genius AI Ltd. business or assets (including bankruptcy or similar proceedings), your Personal Data may be transferred to the involved third party to ensure continuity of services.
Legal and Regulatory Authorities: We may disclose your Personal Data when necessary to:
Comply with applicable laws, regulations, or legal processes;
Respond to requests from public, government, or law enforcement authorities;
Protect our legal rights, operations, privacy, or property, as well as that of our users or others;
Enforce our terms and conditions;
Pursue available remedies or limit damages.
Research and Analytics: We may use aggregated, anonymized data for statistical research, platform improvement, and service optimization. Such data will not identify you personally or be used to target individuals.
We are committed to ensuring that any third parties we share your data with adhere to the same data protection standards and only process your information for the specified purposes in compliance with applicable laws.
Transferring Your Personal Information
We may transfer Personal Data that we collect or that you provide as described in this Privacy Policy to contractors, service providers, and other trusted third parties who support our business. These parties are contractually obligated to keep Personal Data confidential, process it securely, and use it only for the purposes for which it was disclosed in line with this Privacy Policy.
Your Personal Data may be processed, stored, and transferred to jurisdictions outside of your country of residence. These jurisdictions may have privacy laws that are different and potentially less comprehensive than those in your home country. Where such transfers occur, we take appropriate safeguards to ensure your data remains secure and protected. These safeguards include:
Implementing legally binding contractual clauses, such as Standard Contractual Clauses approved by relevant authorities;
Ensuring that the receiving party applies technical and organizational measures equivalent to those required under applicable laws;
Regularly assessing our service providers' compliance with data protection requirements.
In such cases, local authorities (such as government bodies, courts, or law enforcement agencies) in the foreign jurisdiction may have lawful access to your Personal Data under their applicable laws.
By submitting your Personal Data, accessing our services, or engaging with our platform, you consent to the transfer, storage, and processing of your Personal Data as described in this Privacy Policy. You are welcome to contact us at any time for further details on the safeguards we apply to such data transfers.
6. Your Rights
6.1 Accessing and Correcting Your Personal Data
It is essential that the Personal Data we hold about you is accurate, complete, and current. Please inform us promptly of any changes to your Personal Data. Under applicable laws, you have the right to request access to, correction of, or deletion of the Personal Data we hold about you.
If you wish to review, verify, correct, or withdraw your consent for the use of your Personal Data, you may contact us at support@jfgenius.com. Your request may include access to your data, changes to ensure accuracy, or deletion where appropriate. However, we may not be able to fulfill your request if:
Compliance would violate any legal obligations or regulatory requirements;
The request impacts another individual's privacy or rights;
Fulfilling the request would cause the information to be inaccurate or incomplete.
We may request additional information to verify your identity before granting access, processing changes, or accommodating your request. This is to ensure that your Personal Data is disclosed only to you or your authorized representative.
6.2 Limitations on Access
In certain situations, we may not be able to provide full access to all Personal Data we hold. Examples of such exceptions include:
Information protected by legal privilege;
Data that relates to other individuals and cannot be separated;
Information that is part of an ongoing dispute resolution process;
Data that would be prohibitively costly to retrieve and provide;
Data that has been anonymized, erased, or securely archived as per our retention policies.
If we are unable to fulfill your request, we will provide a written explanation, subject to any legal or regulatory restrictions.
6.3 Withdrawing Consent
Where we rely on your consent for the processing of Personal Data, you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. To withdraw your consent, please contact us at support@jfgenius.com. We will respond to your request as soon as possible and in accordance with applicable legal timelines.
Please note that withdrawing consent may limit your ability to access or use certain features of our services.
6.4 Filing Complaints
If you are not satisfied with our response to your requests or if you believe that your rights have not been respected, you have the right to file a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we can address any concerns directly.
7. Data Retention
Except as otherwise permitted or required by applicable law or regulation, we will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including:
Providing and improving our services;
Complying with legal, regulatory, tax, or accounting requirements;
Resolving disputes and enforcing agreements.
Once the retention period has expired, we will securely delete, anonymize, or archive your Personal Data in accordance with applicable laws and our internal policies.
Under certain circumstances, we may anonymize your Personal Data so that it can no longer be associated with you. This anonymized data may be retained indefinitely and used for legitimate business purposes, such as research, analytics, or service improvements, without further notice or your consent.
If you require more information regarding our data retention policies or specific retention periods for your data, you can contact us at support@jfgenius.com.
8. Security Measures
We implement robust technical, administrative, and organizational safeguards to ensure the protection of your personal data against unauthorized access, loss, misuse, or disclosure. These measures include:
Encryption: Sensitive data is encrypted during both transmission and storage to ensure confidentiality and integrity.
Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, supported by strong authentication mechanisms.
Monitoring and Audits: We perform regular system monitoring, vulnerability assessments, and security audits to identify and address potential risks proactively.
Secure Infrastructure: Our data is stored in secure facilities equipped with physical safeguards and monitored environments to prevent unauthorized access.
While we take every reasonable precaution to protect your data, no system, network, or method of electronic storage is entirely immune to security breaches. In the event of a security incident, we will take prompt action to mitigate risks and notify affected individuals where required by law.
9. Cookies and Tracking Technologies
We use browser cookies and similar tracking technologies to enhance your experience, gather analytics, ensure security, and deliver relevant advertising. Cookies are small text files stored on your device that allow us to recognize you, remember preferences, and improve the functionality of our services.
Types of Cookies:
Session Cookies: Temporary cookies deleted when you close your browser.
Persistent Cookies: Remain on your device to recognize you on future visits.
Analytics Cookies: Help us understand usage patterns, optimize performance, and improve our services.
Targeting Cookies: Enable us to deliver personalized advertisements based on your preferences and browsing behavior.
You can manage or disable cookies through your browser settings at any time. Please note that some features of our services may not function properly if cookies are disabled.
Additionally, we may use web beacons (small transparent images or scripts) in combination with cookies for analytics, performance tracking, and delivering targeted content. For further details on how we use cookies and tracking technologies, refer to our Cookies Policy.
10. Public Information and User Content
Public Profile
When you create a profile on our services, certain information you provide may be visible to other users or visitors. This includes publicly shared details such as your username, avatar image, bio, social media links, and subscription level. Your email address and other sensitive details will remain private unless you choose to make them public through your profile settings.
Public Content
Our services allow registered users to share their chats, ideas, and other content with others through features such as "Publish" (whereas a similar feature is launched to all users). By using these features, you grant us an irrevocable, perpetual, and royalty-free license to publish the content, including your username as the author, which may make you identifiable.
You also have the option to publish content as "private." When content is marked private, it will not be visible to others or indexed by search engines.
If you comment on publicly available content, we may display information associated with your comment, including the date, time, and application (e.g., "Jiff Genius AI for iOS") used to post the comment.
11. Use of Services by Minors
Our services are not intended for individuals under the age of 18. We do not knowingly collect or process data from minors.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, contact us at: support@jfgenius.com